Support
Last updated: September 29, 2026
VietLing support runs through GitHub. There is no ticket system - every public report is an issue you can follow and search, and anything private goes to the support email below.
Report a bug or ask for help
Open an issue on the VietLing repository. Check existing issues first - your question may already be answered there.
What to include
- Your platform and architecture - for example Windows 11 x86_64, Intel macOS, or a preview platform like Ubuntu Xorg.
- What you did, what you expected, and what happened instead.
- The app version and channel, once a public release is out.
- For account problems: which step failed - login, Service Tier check, or checkout - and what the error said.
Channels
- GitHub issues - bugs, feature requests, and questions: github.com/vietling/vietling-releases/issues.
- GitHub repository - source code and release notes: github.com/vietling/vietling-releases.
- Status page - known outages and component state: vietling.com/status/.
- Account deletion - remove your VietLing Account and Service Tier entitlements: vietling.com/account/deletion/.
- Email - privacy, account, and order matters that should not be public: [email protected].
Anything that should not be public - privacy requests, account details, or order information - goes to [email protected], which replies from the team.
Billing and refund requests go through that same email. Do not post card numbers or other payment details anywhere - share order details privately through Paddle's buyer support at paddle.net, which can look up purchases it processed.